🔄 Return Policy
**Last Updated: [june 2025]**
Thank you for shopping at **FurnitureAccessories.ng**. We want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns under the conditions outlined below.
Please read this policy carefully before making a return. By purchasing from our site, you agree to the terms set forth in this Return Policy.
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1. Return Window
You may request a return within **7 days** of receiving your order. Items received after this period will not be eligible for return unless prior arrangements have been made.
2. Eligibility for Returns
To qualify for a return, items must meet the following criteria:
– The item must be **unused** and in its **original packaging**
– The item must be **in the same condition** as when it was received
– You must provide proof of purchase (order number or receipt)
– Returns must be initiated through our customer support team
❌ **Non-returnable items include:**
– Custom-made or personalized hardware
– Clearance or final sale items
– Opened electrical or electronic components (if applicable)
3. Return Process
To initiate a return:
1. Contact our customer service at **support@furnitureaccessoriesng.com** within 7 days of delivery.
2. Provide your **order number**, a photo of the item, and the reason for return.
3. We will review your request and, if approved, send you instructions on how and where to send the item.
4. Once we receive and inspect the returned item, we will notify you of the status of your refund.
4. Refunds
Once your return is received and inspected, we will process your refund within **5 business days**.
– Refunds will be issued to the original payment method.
– Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item shipped).
– Please allow additional time for your bank or payment provider to process the transaction (typically 5–10 business days).
5. Exchanges
We currently do not offer direct exchanges. If you’d like a different item, please return the original product and place a new order.
6. Damaged or Defective Items
If your item arrives damaged or defective:
1. Notify us within **48 hours** of delivery via email at **support@furnitureaccessoriesng.com**
2. Include photos of the damage and the packaging
3. We will assess the issue and either offer a replacement or full refund
In some cases, we may ask you to return the item before sending a replacement.
7. Shipping Returns
– Customers are responsible for return shipping costs unless the item is defective or was sent in error.
– We recommend using a trackable shipping service and purchasing insurance for high-value items.
8. Cancellations
Orders can be canceled **before they are processed**. Once an order has been shipped, it cannot be canceled and must be handled as a return.
9. Changes to This Policy
We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
10. Contact Us
For all return-related inquiries, please contact us:
**FurnitureAccessories.ng**
Email: **support@furnitureaccessoriesng.com**
Phone: [07045470895]